HOW DO I GET ENTRY TO MY UNIT?

With RM Selfstorage, you can enter the facility and your unit using just your mobile phone. Before your move in date, you will receive a text message to your mobile phone with instructions on how to set this up. It will require the download of the Noke app from either the Apple or Android app store. Downloading the app and gaining access is simple, but if you are in any doubt we recommend moving in on a weekday, where there will be a member of staff to assist with any problems you may have.

HOW DO I DOWNLOAD THE APP?

Follow the instructions on the text message sent to you, which will take you to the Apple or Android app stores, depending on which device you have.

I DON’T HAVE AN APPLE OR ANDROID DEVICE. CAN I STILL GET ACCESS?

Yes you can, though you will need to use a Fob which requires a deposit payment. email us sales@rmselfstorage.co.uk if you require one, either before or after booking your unit.

WHEN ARE YOU OPEN?

We are open 24 hours a day 7 days a week
Our phone lines are open Monday - Friday, 9am - 5.30pm

IS THERE ANYONE ON SITE TO HELP ME UNLOAD OR LOAD MY STUFF?

Unless arranged with a member of staff, you should always plan to unload and pack your items yourself.

ARE THERE ANY STEPS TO ENTER THE FACILITY?

The Facility is fully wheelchair accessible. But there are stairs to the first floor units. 

HOW CLOSE CAN I PARK TO MY UNIT?
Depending on car park availability, you will be able to park directly outside the facility.

ARE THERE ANY TROLLEYS AT THE SITE TO AID WITH UNLOADING/PACKING?

There are trollies on site to help you with unloading, but at busy times you will have to wait for one to come available. Please plan to bring your own assistance if required.

I NEED BOXES AND PACKING MATERIALS. DO YOU SELL THEM?

Not at the moment but we are happy to recommend local companies that do.

WHAT CAN I STORE?

You can store any items not on the prohibited list:

CAN I BOOK ONLINE?

Yes you can. Simply follow the online instructions and you can complete your booking.

CAN I BOOK BY PHONE?

Yes, though it will take longer. But booking online is faster and easier.

WHAT PAYMENT OPTIONS ARE THERE?

You can pay using any major debit or credit card, including American Express.

CAN I CANCEL BEFORE I MOVE IN EVEN THOUGH I’VE SENT YOU MY PAYMENT DETAILS?

Yes you can. 
To cancel your booking simply log into your RM Selfstorage account and select CANCEL. You will not be charged before your move in date.

CAN I CHANGE MY PAYMENT CARD?

Yes you can. Log into your RM Selfstorage account, click on 'View Payment Details' and add a new card.

I WANT TO MOVE OUT AND/OR CANCEL FUTURE PAYMENTS. WHAT DO I NEED TO DO?

The quickest way to move out is to log into your RM Selfstorage account online and cancel. If you require any assistance, call us on 01580 493842.

I WANT TO MOVE OUT IMMEDIATELY. CAN I GET A REFUND ON PAYMENTS MADE TO DATE?

You can move out at any time (subject to opening hours). However, payments are made monthly in advance and are non-refundable.

We are Located just on the outskirts of Tenterden on the Leigh Green industrial estate, Appledore Road.

I WANT TO GET IN TOUCH WITH RM Self Storage. How do i do that?

You can email us at sales@rmselfstorage.co.uk or call us on 01580 493842